Lab Aids

Easy Ordering

Order by phone – 800-381-8003  

Inside the U.S., call: 631-737-1133  Mon- Fri 9:00 A.M. to 5:00 P.M.  ET
Ask for Customer Service
Please have your credit card or purchase order number handy.

Order by fax – 631-737-1286

Please include a telephone number and extension where you can be reached.

Order by email:

customercare@lab-aids.com

Order by mail:

Send your authorized purchase order to:
LAB-AIDS, Inc.
17 Colt Court
Ronkonkoma, NY  11779

Customer Service:

Have a question? Don’t see what you need?

Call toll-free: 800-381-8003 Mon-Fri 9 AM to 5 PM EST

Bids and Quotes:

Our bid professionals are happy to provide you with the best value for large volume purchases or special projects.

Please contact our Bids and Quotes Department at 631-737-1133 Ext 124

Shipping and Handling:

Standard Delivery:
Contiguous US Shipments: 12% with a minimum of $10.00
All others: Please call for quote

Standard delivery is UPS Ground/Freight or equivalent. Overnight, second-day, and other shipping methods are available at an additional cost. Please ask your customer service representative for details.

Orders will typically ship within 10 business days of receipt of order unless otherwise notified.

Once You Receive Your Order:

Inspect your shipment Open and inspect your order immediately upon arrival and notify Customer Service of any problems.  Report claims for damage within seven (7) day period after delivery to allow us to remedy problems with shipping companies.   All carriers reserve the right to inspect damaged shipments. We suggest that visibly damaged shipments be refused at the time of delivery.

Return Policy:

The dedicated staff at LAB-AIDS Customer Service is committed to resolving any questions or problems you may encounter.  Here are the steps to take:

  • Please notify Customer Service no later than seven (7) days after delivery of any damaged or unsatisfactory shipments
  • Obtain a return authorization (RA) number from Customer Service prior to returning any product.  RA numbers should be reference on all packages shipped back to LAB-AIDS.

To help Customer Service answer your questions and expedite your requests, please have your LAB-AIDS Sales Order number found on the top right corner of your packing list or your purchase order number available.

NOTE:

  • Return requests must be made within 30 days of delivery.
  • Products are subject to a twenty percent (20%) restocking charge, unless they were not supplied in accordance with your order or are defective at the time of delivery. 
  • LAB-AIDS products are intended for use by children age 13 and over.

Easy Payment

Credit Cards Accepted: VISA, MasterCard and Discover

Check or Prepaid Orders
Please include shipping charges for your total order and any additional charges noted above, also include appropriate sales tax or provide your tax exempt number.

LAB-AIDS 100% Satisfaction Guarantee:

If, for any reason, you are not satisfied with our products, you can call Lab-Aids for a Return Authorization Number. Lab-Aids must be notified with 30 days of your delivery of any dissatisfaction.  Customer will be responsible for return shipping expense. A restocking fee of up to 20% may apply. 

NOTE:  Please check your order before affixing school stamps to material.  STAMPED OR MARKED BOOKS CANNOT BE RETURNED FOR CREDIT.

Terms and Agreements:

Our terms are NET 30 Days to schools, colleges and institutions, FOB Ronkonkoma, NY.  Orders to individuals must be prepaid with a check or charged to a credit card (Visa/MasterCard).
Prices are subject to change without notice. Although we make every effort to ensure our product specifications and pricing are 100% accurate, we are not responsible for typographical errors.   All orders will be filled at prices current upon receipt of your order.

Text Book Warranty

LAB-AIDS, Inc. warrants all of our Casebound Textbooks against any manufacturing defects in material or workmanship for a period of 5 years under “normal and reasonable” classroom use beginning from the date of original purchase.  In addition, LAB-AIDS, Inc. warrants that this publication meets and/or exceeds the MSST standards and specifications developed by the National Association of State Textbook Administrators (NASTA) in consultation with the Association of American Publishers and the Book Manufacturers’ Institute. This warranty does not cover and shall be void for defects or damages resulting from or arising in connection with (a) any alterations to the original textbook; (b) improper use or maintenance; (c) cosmetic damage; (d) normal wear and tear or normal aging of the textbook.

LAB-MASTER Total System Limited Warranty

The LAB-MASTER Total System (Base Unit, Test Tube Heater, Temperature Probe and Voltage Probe) is covered by a limited warranty for a period of 5 years from delivery date against defects in material and workmanship. The LAB-AIDS warranty does not cover any part of this product that has been subject to abuse, neglect, accident, improper installation or application, any use other than education, or products that have been repaired or altered outside of our factory. Limited-life products, such as batteries are excluded.

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