How do I restart my browser?


Occasionally, we may recommend that you clear your cache and perform a hard reload of your browser to fix a problem. Below are instructions for popular browsers:

  • In Google Chrome (Chromebook):
    • On your computer, open Chrome.
    • At the top right, click More (three dots icon) > Clear browsing data.
    • Select a time range, like Last hour or All time.
    • Select the types of information you want to remove.
    • Click Clear data.
  • In Google Chrome (Windows):
    • Press F12 so the Developer Tools window pops up on the right side of the screen. Do not do anything with the Developer Tools. 
    • After pressing F12, right click on the "refresh" circular arrow wheel next to the URL bar and click "Empty Cache and Hard Reload". 

What do I do if I see a red spinning wheel_Image 1

  • In Google Chrome (MAC):
    • Press/hold Cmd + Shift + Delete to pull up the window to clear your cache.
    • Then press and hold shift and click the "reload" icon next to the URL bar.
  • Firefox (Windows)
    • Hold the Ctrl key and press F5, or hold down Ctrl and Shift and then press R. 
  • Firefox (MAC)
    • Hold down the Shift button and click the Reload button, or hold down Cmd and Shift, and then press R.   
  • Internet Explorer (Windows)
    • Hold down the Ctrl key and press the F5 key, or hold the Ctrl key and click the Refresh button.