Privacy Policy

We collect information from you when you place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Any of the information we collect from you may be used in one of the following ways:

• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. 

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

For over 55 years, Lab-Aids®, Inc. (“Lab-Aids” or “we”) has been developing, manufacturing, and publishing core curriculum and supplementary programs that help students better understand science concepts through direct experience.

In the course of providing our educational products and services, we take numerous measures to maintain the security and confidentiality of personal information[1] collected or stored by Lab-Aids on behalf of State Educational Agencies[2], School Districts[3], and other individual customers[4] (“customers”). In doing so, we enable our customers to control use, access, sharing, and retention of personal information in compliance with the federal Family Educational Rights and Privacy Act (“FERPA”) and other applicable privacy laws and regulations (“Applicable Privacy Laws”).

This Lab-Aids Customer Privacy Policy (the “Policy”) applies to State Educational Agencies, School Districts, and individual customers who have contracted with Lab-Aids to purchase our products and services, as well as the authorized users of such products and services. There may be different contractual terms and privacy policies in place with some of our customers. Such other terms and policies may supersede this Policy for information collected or released under those terms. If you have any questions as to what legal agreement or privacy policy controls the collection and use of your information, please contact us using the contact information at the end of this Policy.

This Policy describes:

• what information is collected on behalf of customers via our products and services;
• how Lab-Aids uses that information;
• with whom Lab-Aids shares that information; and
• what steps Lab-Aids takes to safeguard this information and ensure that our customers remain in control of their data at all times.

There are two types of information that Lab-Aids collects and stores on behalf of our customers:
(i) information provided by the customer to support the use of our products and
(ii) information provided by students, teachers, and other school personnel in the course of using our products.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Our customers use Lab-Aids products and services to improve educational outcomes. Students and teachers use our products to engage in a variety of educational experiences, some of which entail inputting personal information. This information falls into several different categories listed below along with examples for each category:

• Student responses: Students may provide answers to assessments and input other student work.
• Teacher comments and other input: Teachers may enter notes on instructional strategies, student performance and needs, or provide other education-related content or observations using Lab-Aids products and services.
• Photos, videos, and audio files: Tablets and other devices have image, video and audio recording capabilities that can be used by students and educators for learning inside and outside the classroom.
• Online forums and other community features: Some of our products and services may enable students and teachers to share their information on online forums, chat, blogs, or other community services to which they are able to post information and materials.
• Device and browser data: Characteristics of device and browser configurations and persistent identifiers, such as IP addresses and device identifiers, may be collected along with associated usage data. This data may be collected to support the security mechanisms of the product and our internal operations, as well as to enable analysis of aggregate usage trends and improve the learning and user experience.
• System usage: Lab-Aids may collect system usage information, such as the number of requests a device makes and the number of devices used by an account, in order to ensure proper system capacity for all users.

Lab-Aids uses information collected and stored on behalf of our customers to support the user and learning experience and to ensure secure and effective operation of our products. In particular, Lab-Aids may use the information collected in the following ways:

• to provide our educational products and services and to support customers’ and their end users’ activities;
• to respond to the inquiries and fulfill the requests of customers and their end users;
• to send administrative information to customers and their end users;
• in the case of customer personnel (e.g., teachers and administrators), to send product information to such personnel;
• to personalize end users’ experience with our products and services;
• to improve the effectiveness of our products and support our product development;
• to report on aggregate trends and usage statistics; any reported data will not disclose any personal information, nor will it disclose details about any individual user;
• to enforce product access and security controls; and
• to conduct system audits and improve protections against the misuse of our products.
  
  

We do not share, sell, or lease any kind of information collected to any third parties for their marketing uses. 

We will only share personal information stored on behalf of our customers with third parties if authorized by the relevant SEA, School District or customer and in the following situations, to the extent we believe in good faith it is necessary or appropriate and permitted by law:

• to comply with the law, respond to requests in legal or government enforcement proceedings (such as complying with a subpoena), protect our rights in a legal dispute, or seek assistance of law enforcement in the event of a threat to our rights, security or property or that of our affiliates, customers, end users or others;
• in the event Lab-Aids or its assets are acquired or transferred to another party, including in connection with any bankruptcy or similar proceedings, provided that such disclosure will be subject to this Policy and any successor to the relevant business will be required to comply with this Policy with respect to information collected under this Policy;
• to work with third parties who conduct studies or assist us in providing and improving our products and services, such as platform, infrastructure, software and other types of service providers, agents, partners and researchers. We contractually bind such parties to protect personal information by, for example, not using the information for any purpose other than to carry out the services they are performing for Lab-Aids.

If you have questions about this Policy, please contact us at:

Lab-Aids®, Inc.

17 Colt Court

Ronkonkoma, NY 11779
phone: (800) 381-8003
email: customercare@lab-aids.com

[1] “Personal information” means any student information defined as personally identifiable information under FERPA or as personal information under the Children’s Online Privacy Protection Act (“COPPA”). This includes the student’s name, email, and other information that, alone or in combination, would allow a reasonable person in the school community to identify the student with reasonable certainty.
[2] “State Educational Agency” or “SEA” means the educational agency primarily responsible for the supervision of public elementary and secondary schools in any of the 50 states, the Commonwealth of Puerto Rico, the District of Columbia or other territories and possessions of the United States, as well as a national or regional ministry or department of education in other foreign countries, as applicable.

[3] “School District” means a local educational agency, school network, independent school or other school system.

[4] “individual customers” means any individual, parent, student, teacher, or other educator (or group thereof) that uses the product and/or service outside of a School District, local educational agency, school network, independent school, or other school system.