Occasionally, we may recommend that you clear your cache and perform a hard reload of your browser to fix a problem. Below are instructions for popular browsers:

  • In Google Chrome (Chromebook):
    • On your computer, open Chrome.
    • At the top right, click More (three dots icon) > Clear browsing data.
    • Select a time range, like Last hour or All time.
    • Select the types of information you want to remove.
    • Click Clear data.
  • In Google Chrome (Windows):
    • Press F12 so the Developer Tools window pops up on the right side of the screen. Do not do anything with the Developer Tools. 
    • After pressing F12, right click on the "refresh" circular arrow wheel next to the URL bar and click "Empty Cache and Hard Reload". 

Press F12 for developer tools, then right click the arrow next to the URL bar and click "Empty Cache and Hard Reload"

  • In Google Chrome (MAC):
    • Press/hold Cmd + Shift + Delete to pull up the window to clear your cache.
    • Then press and hold shift and click the "reload" icon next to the URL bar.
  • Firefox (Windows)
    • Hold the Ctrl key and press F5, or hold down Ctrl and Shift and then press R. 
  • Firefox (MAC)
    • Hold down the Shift button and click the Reload button, or hold down Cmd and Shift, and then press R.   
  • Internet Explorer (Windows)
    • Hold down the Ctrl key and press the F5 key, or hold the Ctrl key and click the Refresh button.