We are currently monitoring an issue impacting some students and teachers accessing the Lab-Aids Portal from Schoology using Safari 13.1 (or higher).

 

What's the problem?

When students and teachers access Schoology from Safari 13.1 (or higher) to then log into the Lab-Aids Portal (via a LTI external tool), users will be shown a login screen (instead of being logged into the Lab-Aids Portal) that opens in a frame within the same browser tab.

How can we fix this?

Currently, the only options to fix this are to follow Schoology's recommendation to disable the CST (cross site tracking) feature directly in Safari to successfully load affected apps or use a different browser.