We are currently monitoring an issue impacting some students and teachers accessing the Lab-Aids Portal from Schoology using Safari 13.1 (or higher).


What's the problem?

When students and teachers access Schoology from Safari 13.1 (or higher) to then log into the Lab-Aids Portal (via a LTI external tool), users will be shown a login screen (instead of being logged into the Lab-Aids Portal) that opens in a frame within the same browser tab.

How can we fix this?

Currently, the only options to fix this are: 

  1. Follow Schoology's recommendation to disable the CST (cross site tracking) feature directly in Safari to successfully load affected apps
  2. Use a different browser
  3. Teachers -- if an option exists to load the Lab-Aids external tool in a new tab in Schoology, select that option.