Status of portals.lab-aids.com
| General | Operational |
| Google Classroom | Operational |
| LTI | Operational |
| OneRoster | Operational |
| ClassLink | Operational |
| Clever | Operational |
Past & Upcoming Maintenance
| Date, Time | Impact | Reason |
|---|---|---|
| Sunday, August 28, 2022 2:30 AM - 3:30 AM EDT | System outage | Database maintenance. |
| Sunday, August 7, 2022 1:30 AM - 5:30 AM EDT | System outage | Database optimization, server patches and updates. |
|
Sunday, April 10, 2022 12:30 AM - 2:30 AM EDT |
System outage | Security updates and server updates. |
| Saturday, February 19, 2022 1:30 AM - 1:45 AM EST | System outage | Security updates and server updates. |
| Saturday, January 29, 2022 1:00 AM - 3:00 AM EST | System outage | Perform server/software upgrades to improve system performance. |
Past & Current Incidents
| Date | Duration | Impact | Root Cause |
|---|---|---|---|
| November 28, 2022 | 10 mins | Site intermittently down for 10 mins over a 1 hour period. | All traffic was put on a single app server. The remaining servers were not responding for a short period of time. |
| August 08, 2022 | Appox. 3 days | Some users at districts rostering via Clever could not access their account. | Resolved; we are still investigating the root cause of this issue and will post more here. |
| January 14 - 28, 2022 | 2 weeks | Firefox 96.0.1 users cannot access certain content | Users accessing the Portal with Firefox (v96.0.1) could not access the epub versions of core content (student books, teacher editions, etc) due to the content not properly rendering. |